Shipping policy

Last updated: 2025-08-15

1. Order Processing Time

  • Orders are typically processed within [2] business days after payment is received.

  • Orders placed on weekends or U.S. holidays will begin processing on the next business day.

  • Custom or personalized items (including engraved dog tags) may require additional processing time. Estimated ship dates will be provided during checkout.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated and displayed at checkout.

  • We primarily ship via USPS. Expedited shipping options may be available at an additional cost.

  • Estimated delivery times are provided by the carrier and may vary due to weather, postal delays, or other factors outside our control.

  • Free shipping promotions, if offered, will be clearly displayed on our website and may have order minimums or other requirements.

3. Domestic Shipping (United States)

We currently ship to addresses within the United States, including:

  • All 50 states

  • U.S. territories (e.g., Puerto Rico, Guam)

  • APO/FPO/DPO addresses (note: delivery times may be longer)

4. International Shipping

At this time, we do not offer international shipping outside the United States.

5. Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information (if applicable).

  • USPS First Class Mail may not include detailed tracking beyond delivery confirmation.

6. Delivery Issues

  • Lost or delayed packages: If your order shows as “delivered” but you did not receive it, please contact your local post office first, then contact us at info@betterpaw.com.

  • BetterPaw is not responsible for packages delayed by the carrier, marked as delivered but not received, or lost due to incorrect shipping information provided by the customer.

7. Address Accuracy

You are responsible for providing an accurate shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange for a replacement or refund as appropriate.

9. Holiday Shipping

During peak seasons and holidays, order processing and delivery times may be longer than usual. We recommend ordering early to ensure timely delivery.

10. Contact Us

For questions about your order or our shipping policy, contact us at:

BetterPaw LLC
1241 Chicago Rd
Troy, MI 48083
Email: info@betterpaw.com
Phone: (313) 484 0956